The Role of Design in Creating Delightful Chatbot Experiences

In today’s digital age, chatbots have become an increasingly popular way for businesses to interact with their customers. From customer service to sales and marketing, chatbots offer a convenient and accessible way for users to get the information or assistance they need. However, simply having a chatbot is not enough — it needs to provide a delightful and engaging experience for users. This is where design plays a crucial role.