Tag: Customer Experience

Media is the most potent medium when it comes to advertising. How can order management systems help media companies accelerate growth? Trust is the most powerful currency in business and is... Read More

Simplification is key to the success of any organization. How SEO solutions are helping uncover those missed opportunities and turn them into profitable outcomes. A unified organic search data model is... Read More

Complete Guide on Customer Effort Score

Customer Effort Score (CES) is a customer service metric that measures the perceived tiers of effort your customer have to put into a certain interaction with you to get their... Read More

7 Types of Customers: How they Purchase?

Even with the right advertisements and huge discounts, sometimes you may not get enough customers. Thus, it is critical to understand what are the types of customers. Understanding the types... Read More

What is Customer Satisfaction Score (CSAT)?

Customer Satisfaction Score (CSAT) is a metric that shows how satisfied your customers are with your company’s products or services. CSAT is an important measure of customer experience for organizations.... Read More

Strategy to Create a Great Customer Experience

Customer Experience (CX) CX – or Customer Experience – is how your customers feel about their overall experience with your company. Great customer experience involves the whole customer journey and how... Read More

How to Measure Net Promoter Score?

Net Promoter Score or NPS is a single question that will help measure the complete customer experience and the loyalty of the customer towards the brand as well. The goal... Read More

Bill Payments Made Easy and Secure

UtilliCX provide your customers with all the self-service tools they need, all in one place digital bill payment experience, via computer, mobile app, Alexa. Bill payment happens at the touch of... Read More

5 Stages of Customer Journey and How to Measure Them

Stages of the Customer Journey There are distinct stages in which your potential customer goes through and ought to be directed appropriately to be acquainted with and get tied up with... Read More

Your business is nothing without your customers. Customers are the fundamental requirement of any business. Having them is a great asset, not only because they are the source of revenue... Read More